Last Updated: 31/3/2026
GSE Company LLC ("GSE", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Smartool IoT mobile application (the "App").
Please read this Privacy Policy carefully. By using the App, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information You Provide
Account Information: When you register, we may collect your email address, username, and password.
Business Information: Business name, location, and contact details if you manage multiple equipment units.
b. Information Collected Automatically
When you use the App, we automatically collect:
Device Information: Device model, operating system version, unique device identifiers (e.g., IMEI, Android ID, IDFA), IP address.
Usage Data: Log information, features you use, time and date of access, and crash reports.
c. Equipment Data
To provide core functionality, the App collects data from your connected equipment, including but not limited to:
Ice cream machines, slush machines, and ice machines: Operational status, temperature readings, cycle counts, and performance metrics.
Alert and Alarm Data: Fault codes, anomaly reports, low ingredient levels, and low water level notifications.
Maintenance Logs: Service history and diagnostic information.
d. Location Information
If you enable location permissions, we may collect precise or approximate location data to enable features such as equipment location tracking and service dispatch. You can disable location permissions in your device settings at any time.
2. How We Use Your Information
We use the information we collect to:
Provide, operate, and maintain the App and its equipment monitoring features.
Create and manage your account.
Send you technical notices, updates, and support messages.
Deliver realtime alerts and alarms regarding equipment status, low ingredients, and low water levels.
Analyze equipment performance and usage patterns to improve our services.
Respond to your comments, questions, and customer service requests.
Detect, prevent, and address technical issues or security incidents.
3. Legal Basis for Processing (for GDPR Compliance)
If you are located in the European Economic Area (EEA), our processing of your personal information is based on:
Your consent (e.g., when you create an account or grant permissions).
Performance of a contract (e.g., to provide the equipment monitoring services you request).
Our legitimate business interests (e.g., improving the App, ensuring security).
4. Sharing Your Information
We do not sell your personal information. We may share information in the following circumstances:
With Service Providers: Third party vendors who perform services on our behalf, such as cloud hosting, analytics, and push notifications. These providers are contractually obligated to protect your information.
With Equipment Manufacturers or Distributors: If your equipment is covered under a service agreement, we may share operational data with authorized service providers to facilitate maintenance and repairs.
For Legal Reasons: If required by law or in response to valid legal process (e.g., subpoena, court order).
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.
5. ThirdParty SDKs
We use thirdparty software development kits (SDKs) to provide certain functionality. These SDKs may collect information automatically. Below is a list of the primary SDKs we use:
SDK Name | Purpose | Information Collected | Privacy Policy |
Firebase (Google) | Analytics, crash reporting, cloud messaging | Device identifiers, app usage data, push token | |
AWS IoT Core | Equipment connectivity and data transmission | Device data, connection logs, equipment telemetry |
You should review the privacy policies of these third parties for more information
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with the App. Equipment operational data may be retained for analytics and historical reference purposes. If you delete your account, we will delete or anonymize your information within a reasonable time frame, unless we are required to retain it by law.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
Access and Portability: Request a copy of your data.
Correction: Update or correct inaccuracies.
Deletion: Request deletion of your account and associated data.
Optout of Marketing: Unsubscribe from promotional emails.
Withdraw Consent: Disable permissions (e.g., location, notifications) in your device settings.
To exercise these rights, contact us at info@gseice.com.
8. Security
We implement reasonable technical and organizational measures to protect your information. However, no method of transmission over the Internet is 100% secure, and